communicating on the impact of COVID-19 on retirement
Best chances of getting the customer engaged is with high relevance to him/her. There are 2 moments most relevant.
- Around 20 years before retirement, when the pension investments should dial down in terms of risk (also called life cycle investing).
- Nearing retirement.
The choice to continue investing could be integrated in the ‘normal’ communication.

Example of displaying the current retirement situation with several options to choose from. A carousel offers selections. The goal income is shown in the graph. The red indicates a deficit. The recommended options are clearly marked.

Example of an option selected. The red deficit is gone. The expected income is shown as well as the goal income.
visualizing the impact of continued investing
Upon retirement, a customer can choose to buy a fixed income product (annuity) and/or to keep investing, delivering a variable income. This choice has much to do with someone’s risk appetite. Risk appetite is already determined in the accumulation phase with a questionnaire, resulting in an investment allocation and fund selection.
A small addition to this questionnaire would be enough to guide the client in the choice for the decumulation phase. This phase have various ‘degrees of freedom’: combining decumulation with variations of continued investment. Visualizing these provides a complete picture of cause and – projected - effect.
goals, risk and other pensions
Adding a retirement income goal to the solution enables you to monitor if the goal is on track. The system can then re-evaluate the user’s preference and risk appetite on a frequent basis.
Of course, for the more complex matters such as risk coverage and fiscal consequences, an adviser can provide added value. A holistic approach can be sought to aggregate other pensions.
individual pensions
PEPP