How to drastically improve your customer onboarding

September 3rd 2020
11:00 to 12:00 CEST
English
register

It's the objective of a large portion of digital interaction with companies everywhere: welcoming new clients. We all agree it should be as seemless and pleasant as possible. But with complex businesses that require complying to strict legislation, that can become a great challenge. During this one hour session we will go into a solution to overcome this challenge: progressive onboarding.

when?

September 3rd 11:00 CEST

for whom?

professionals involved in B2C and B2B client onboarding  

language

English


at the end of this webinar you'll know

  • the various types of onboarding
  • the principles of progressive onboarding
  • what progressive onboarding looks like in a live demonstration.
Customer onboarding can be very error prone and painstaking for the client. Our new way of onboarding - we call it progressive onboarding -  fixes that.  

Rogier Saarloos, Product Lead BankingRight

about the speakers

Our speakers are specialists in the field of onboarding. They have a wide range of experience in the financial industry. This industry is one of the most legislated industries there are. Onboarding new clients in such a playing field is particularly challenging. Jordi and Rogier have found a way to overcome this.   

Jordi Oude-Egberink, UX strategist We are you
A designer since 2008, Jordi has worked for various clients. Since 2011 he has worked as a UX consultant for We are you, primarily focusing on clients in the financial sector. He has worked with Douwe Egberts, DAF, Rabobank, Achmea, NN, BinckBank and Knab. He excels in making complex matters comprehensible for consumers and enabling self service in complicated industries.
Rogier Saarloos, Mobile Solutions Architect and Product Lead BankingRight
Rogier is an experienced architect and (front-end) developer with a wide knowledge of different software technologies, IT concepts and programming languages. He has a big passion for working with the newest technologies and the latest innovations. Rogier specialises in high quality mobile architecture, leading the development of the We are you mobile banking solution BankingRight. He works with Knab, Hof Hoorneman, Aruba Bank and many others.

a quick summary of the details

Upon registration you receive a confirmation email with a link to the webinar. Click that link just before the webinar starts to participate. During the webinar you can ask questions. Afterwards, you receive a video recording of the webinar. 

  • Thursday September 3rd
  • 11:00 to 12:00 CEST
  • no charge
  • in English